Refunds & Returns

You may return for exchange or credit any normally stocked item within 30 days from date of invoice for credit or refund of the purchase price and sales tax if applicable, provided: (1) Item has not been used, altered, or marred in any way (2) Item is returned with original wrapping in original container with all accessories, instruction manuals, warranties, papers, etc., in resale condition and (3) Item is returned with proof of purchase from APARA LLC.  Items cannot be returned if they are: special ordered, not normally in stock, close-outs, clearance, used or blemished, etc. Shipping & handling charges are not refundable. Furthermore all returns are subject to a 25% restocking charge as applicable based on item and quantity.   Refund or credit will be issued upon receipt and inspection of said items by APARA LLC.

It is the sole responsibility of the Customer to insure their availability to accept delivery. In the event a package is not accepted or is returned by the Customer/Shipper they will be charged all applicable fees relating to their order and its return. Customer will be responsible for paying the current freight or carrier correction fee for incorrect or incomplete shipping addresses.

Please note returns may be subject to a restocking charge that varies based on the type, brand, model and quantity of item up to 25% or the total invoice (call for details). Signature may be required for delivery.

Items Returned for Credit & Repair

APARA LLC will assist with exersising the manufacturers warranty for repair or replacement, any item APARA LLC carries or which was previously purchased from APARA LLC, provided, however, that buyer shall be responsible for any and all freight charges, service charges, and repair charges not covered under warranty, even if the product is found to be beyond economical repair or buyer does not wish to pursue the repair after acknowledgment of the estimated repair charges.

If any of the previous return conditions cannot be met, the following applies at the discretion of APARA LLC. Any defective item returned within the specific manufacturer’s warranty period will be replaced/repaired in accordance with the manufacturers’ warranty guidelines. Replacement will be given only at the request of the manufacturer with proper proof of purchase. Any item returned as defective, found to be so as the result of improper usage and thus not covered by the manufacturer’s warranty will be treated as an item returned under the preceding paragraph.

Loss & Damage From Shipping:

You must keep the shipping carton and it’s contents for inspection as a result of a loss or damage claim (even if the box appears to be undamaged). Shipping charges are non-refundable unless APARA LLC is responsible for shipping the incorrect product.
Refunds & Returns: A Return Authorization is required for all returned product.

Please inspect all cartons for visible or possible damage before signing for and accepting your delivery.  If damage is visible or suspected, please notate this on the bill of lading and contact APARA LLC immediately to report the issue.

Limitation of Liability

EXCEPT AS TO TITLE, APARA LLC DOES NOT MAKE AND SHALL NOT BE DEEMED TO HAVE MADE ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO ANY OR ALL MERCHANDISE OFFERED FOR SALE BY APARA LLC, INCLUDING, WITHOUT BEING LIMITED TO, ANY REPRESENTATION OR WARRANTY AS TO QUALITY, MERCHANTABILITY, FITNESS FOR USE OR SUITABILITY. BUYER SHALL BE LIMITED TO THE WARRANTIES, IF ANY, GIVEN BY THE ORIGINAL MANUFACTURER OF THE MERCHANDISE.

IT IS UNDERSTOOD THAT APARA LLC’s  LIABILITY, WHETHER IN CONTRACT, IN TORT, UNDER ANY WARRANTY, IN NEGLIGENCE OR OTHERWISE SHALL NOT EXCEED THE AMOUNT OF THE PURCHASE PRICE PAID BY BUYER AND UNDER NO CIRCUMSTANCES SHALL APARA LLC BE LIABLE FOR SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES. THE PRICE STATED FOR THE MERCHANDISE IS A CONSIDERATION IN LIMITING APARA LLC’s  LIABILITY.

NO WAIVER, ALTERATION, OR MODIFICATION OF THE FOREGOING CONDITIONS SHALL BE VALID UNLESS MADE IN WRITING AND SIGNED BY THE MANAGING MEMBER OF APARA LLC.

How to Make a Return

To return any item, buyer must contact APARA LLC Monday through Friday, 9:00am – 5:00pm PST. Request a Return Authorization Number. The Return Authorization (RA) number must be marked on the outside return label of the package. Please Note: APARA LLC will refuse delivery of any returned packages without a Return Authorization (RA) number displayed on the exterior of the returned package. Buyer is responsible, and will not be reimbursed, for necessary shipping and insurance costs for returned packages to APARA LLC. Include a copy of your original purchase invoice.

To request a return, refund, or warranty assistance, please contact sales@aparasupply.com